Products

Building Relationships for Success in Sales

Dynamite Sales Presentations

Overcoming Objections to Nail the Sale

Prospecting for Leads like a Pro

Selling Smarter

CRM – An Introduction to Customer Relationship Management

Call Center Training – Sales and Customer Service Training for Call Center Agents

Telemarketing – Using the Telephone as a Sales Tool

Body Language: Reading Body Language as a Sales Tool

Problem Solving & Decision Making

Building Better Teams

Hiring for Success – Behavioural Interviewing Techniques

Orientation Handbook – Getting Employees Off to a Good Start

Creating a Top-Notch Talent Management Program

Stress Management

Conflict Resolution – Getting Along In The Workplace

Employee Dispute Resolution – Mediation through Peer Review

Customer Service Training – Managing Customer Service

Accounting Skills for New Supervisors

Public Relations Boot Camp

Onboarding – The Essential Rules for a Successful Onboarding Program

Change Management – Change and How to Deal With It

Business Succession Planning – Developing and Maintaining a Succession Plan

Anger Management – Understanding Anger

Performance Management – Managing Employee Performance

Conducting Effective Performance Reviews

Coaching – A Leadership Skill

Human Resources Training – HR for the Non-HR Manager

The ABCs of Supervising Others

The Professional Supervisor

Delegation – The Art Of Delegating Effectively

Team Building – Developing High Performance Teams

Inventory Management – The Nuts and Bolts

Advanced Project Management

Intermediate Project Management

Project Management Fundamentals

Project Management Training – Understanding Project Management

Risk Management

Meeting Management – The Art of Making Meetings Work

Tough Topics: Talking to Employees about Personal Hygiene

Conference and Event Management

Managing Difficult Conversations

Giving Effective Feedback

Motivation Training – Motivating Your Workforce

Negotiating for Results

Marketing and Sales

Effective Planning and Scheduling

Business Leadership – Becoming Management Material

Budgets and Managing Money

Leadership Skills for Supervisors – Communication, Coaching, and Conflict

Logistics and Supply Chain Management

Managing Across Cultures

Advanced Skills for the Practical Trainer

Developing Your Training Program

Facilitation Skills

Survival Skills for the New Trainer

The Practical Trainer

Using Activities to Make Training Fun

Making Training Stick

Building Your Self Esteem and Assertiveness Skills

Communication Strategies

Mastering the Interview

Customer Service Training – Critical Elements of Customer Service

Skills for the Administrative Assistant

Conquering Your Fear of Speaking in Public

Conflict Resolution – Dealing With Difficult People

Public Speaking – Speaking Under Pressure

Critical Thinking

Goal Setting

Personal Brand: Maximizing Personal Impact

Self Leadership

Creative Thinking and Innovation

Managing Pressure and Maintaining Balance

Networking for Success

Public Speaking – Presentation Survival School

Influence and Persuasion

Active Listening

Working Smarter – Using Technology to your Advantage

Time Management – Get Organized for Peak Performance

Business Etiquette – Gaining That Extra Edge

Research Skills

Writing Reports and Proposals

Advanced Writing Skills

Business Writing That Works

Getting Stuff Done – Personal Development Boot Camp

Emotional Intelligence

Conducting Accurate Internet Research

Developing Your Executive Presence

Writing a Business Plan

Intrapreneurship

Entrepreneurship 101

Communications for Small Business Owners

Marketing for Small Businesses

E-Commerce Management

Strategic Planning

Business Ethics for the Office

Diversity Training – Celebrating Diversity in the Workplace

Safety in the Workplace

Workplace Harassment – What It is and What to Do About It

Workplace Violence – How to Manage Anger and Violence in the Workplace

Lean Process Improvement

Employee Accountability

Bullying in the Workplace

Disability Awareness – Working with People with Disabilities

Workplace Ergonomics: Injury Prevention Through Ergonomics

Crisis Management

Business Process Management

Knowledge Management

Process Improvement with Gap Analysis

Workplace Wellness

Developing a High Reliability Organization

Writing for the Web